Prescription Abandonment

Pushing Back Against Prescription Abandonment

To reduce sticker shock and prescription abandonment at the pharmacy, providers need healthcare technology solutions at their disposal that offer price transparency and affordability options for patients at the point of prescribing. Learn more about real-time benefit check and our RxBenefit Clarity™ solution at HIMSS19.

Miranda Delatore, MSN, RN, NEA-BC
Miranda Delatore, MSN, RN, NEA-BCVP of Network Operations
January 21st, 2019
Pharmacist discusses prescription with patient.

Helping providers deliver more efficient and effective patient care through the adoption of healthcare technology is a central focus at the quickly-approaching HIMSS19 conference. Ahead of the conference, we want to start the conversation about current challenges that are frustrating providers and can be addressed through emerging technology. The huge topics at hand are price transparency on behalf of patients, high prescription costs and visibility into pricing and affordability at the point of prescribing.

All providers want their patients on the road to wellness and make judgments on therapies based on what's best for that particular individual, yet many patients are unable to afford their prescriptions due to rising deductibles and lack of transparency. This leaves medications on pharmacy shelves, patients in poor health and providers powerless to help those in their care.2018 Real-Time Benefit Check National Adoption Scorecard

Price transparency can reduce prescription abandonment

Real-time benefit check (RTBC) is a technology that equips providers with tools to combat prescription abandonment through price transparency and affordability options, allowing them to communicate drug costs right at the point of prescribing. Solutions for RTBC, like RxBenefit Clarity™ from CoverMyMeds, are helping providers and patients make appropriate healthcare decisions that consider more factors — both medical and financial.

Prescription abandonment is climbing in the U.S. with CVS Health® reporting in one study that 3.27 percent of prescriptions filled during a three-month period were never picked up.Understanding Prescription Abandonment, CVS Health For all of 2018, that equates to nearly 140 million prescriptions.Understanding Prescription Abandonment, CVS Health Such medication non-adherence contributes to nearly $300 billion in avoidable healthcare costs and 125,000 potentially avoidable deaths.2018 Real-Time Benefit Check National Adoption Scorecard,Total Number of Retail Prescriptions - The Statistics Portal, 2018

While many factors may contribute to these harrowing statistics, a primary reason for prescription abandonment is believed to be the out-of-pocket cost of medications. A recent survey of 1,000 patients revealed that 75 percent received a prescription that cost more than expected and half didn't pick up a prescription because it cost too much when they arrived at the pharmacy.Adherence Statistics, Pillsy This problem could have been solved if the provider had access to cost information as they were prescribing the medication.

Real time benefit check provides much-needed insight

With RTBC, providers are given insight into patient copay and deductible amounts for all payers and any prescription. Beyond benefit information, providers may be presented with the accurate cash price for medications, which can often provide a cheaper alternative for out-of-pocket costs relative to certain insurances.Overpaying for Prescription Drugs, 2018 Additionally, advanced RTBC solutions can even display the availability of patient assistance programs, copay cards or eVouchers that can be used to help reduce patients’ out-of-pocket costs.

The information surfaced through RTBC can promote productive conversations between providers and patients on the price of medications at the point-of-prescribing to help limit the sticker shock patients experience at the pharmacy that can lead to prescription abandonment. For more information on RTBC, checkout the 2018 Real-Time Benefit Check National Adoption Scorecard.

If you plan to attend HIMSS 2019, stop by booth 3278 and engage with an expert from CoverMyMeds and learn more about RTBC and our RxBenefit Clarity™ solution.

Miranda Delatore, MSN, RN, NEA-BC
Miranda Delatore, MSN, RN, NEA-BCVP of Network Operations

Miranda serves as vice president of network operations and brings a clinical voice to innovation.

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